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One of my final pet peeves with Pulte is that they do not keep a clean construction site. You will see that it is a junkyard throughout the process, and I believe that leads to mistakes and construction being done poorly. Don't let Pulte say "It isn't necessary." It absolutely is necessary! NEVER believe that Pulte's "inspectors" are looking out for your interests. Make sure your own inspector is there to check each major stage of construction.
When I discovered the wet concrete under our floor boards in July I asked them to remove all of the flooring- we found soaked concrete. We pulled the molding off, found crumbling drywall. Our moderators read all reviews to verify quality and helpfulness. As a company that builds homes and communities, we understand the value of being a good neighbor. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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I have recommended Pulte Homes to countless people. We lived in a different state while our house was being built and the communication we received via phone and e-mail was always fast and reliable. The home buying experience was phenomenally AMAZING! Pulte has a process which is easy, informative and satisfyingly GREAT! Rats find their way to the house through point of entry. I emailed the CEO of Pulte and their top 20 executives.
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We felt very supported throughout the process and feel that we received a quality home. Lots of ups and downs buying a house was emotional Rollercoaster but at the end its all worth it and we have a lovely home. We had a great experience with our PM, Brennen. He was always responsive, helpful, kind and did it with a smile on his face each time.
Some people in our neighborhood have been waiting nearly 2 years for fixes . The warranty people will hold out until you get so frustrated you go and do the fixes yourself. Help future customers by talking about customer service, price, delivery, returns & refunds. Pulte had NO intention of informing us of the damage THEY caused while building our home. The evidence of them trying to hide this (from ordering addition supplies to “hold just in case” specific to our unit) proves they knew there would be a claim.
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My home wasn’t complete after a 3 plus month delay. My punch list has over 100 items still needing attention including the roof, plumbing, electrical, grading, tiling, and countless cosmetic issues. I have written to the President of customer service and the CEO and still cannot get the items completed.
If you have any warranty issues, expect delays and push back. We are still waiting for our shower to be completed after 11 months since we first reported the problem. They had to completely gut it due to a leak and black mold.
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I could not thank them enough for how great the experience was for us. I would HIGHLY recommend Pulte in the Charlotte area to anyone looking to build a home. Two weeks later, the contractor showed up with more than 300 sq ft of flooring to redo our kitchen. I asked, why would you show up with this much flooring if there is one spot buckling? This unit had severe water damage before it closed.” We were not told. In fact Pulte and our builder lied directly to our face about this.
I was left to be the contractor for my new build custom home. Many of the owners have had similar problems. If you purchase a Pulte/ DiVosta home be sure to have an attorney on standby.
None of them has the decency to understand how it is like to see your own kids frightened of dead rats. Kids cry and sleep hungry day in and day out because they are afraid the food got touched by rats. Please heed my best advice about Pulte -- NEVER close on your new Pulte home until the house is absolutely perfect. Don't let them say, "It will be taken care of in the warranty period", because that could take years of frustration, or never get done.
If you're looking for Pulte Homes communities in Cary you will find them right here. You can view all Pulte Homes homes for sale across the Cary. Had terrible experience with builder throughout the build process, warranty process, time keeping process. They pride themselves on best quality but they are far away from that. I had asked the builder to fix the subflooring prior to laying the top flooring. They promised but continuously ignored to do that.
Just before closing, while installing pantry shelving Pulte builders nicked the water line to our fridge. This led to an over-weekend flood of our finished first floor and standing water that soaked into the drywall, doors, and finishes. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. The issue is that all my neighbors have the roof vent guards, but not mine. These are new homes and for some reason, I was given a different roof vent.
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